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Questions and Answers

FAQ

What cities does your shipping services cover within the Kingdom?

We provide shipping services within all cities of the Kingdom of Saudi Arabia, including major and minor cities.

How long does shipping take within Saudi Arabia?

Shipping time varies depending on city and destination, but shipments are typically delivered within 1 to 3 business days.

What is the shipping cost based on weight or destination?

Shipping cost depends on the weight of the shipment and the city it is being shipped to. For an accurate estimate, you can contact us for details.

Do you offer express or same day shipping?

Yes, we offer express shipping and same day delivery in some major cities. You can contact us to check availability in your area.

What are the payment options available? Can I pay on delivery?

We offer several payment options including online payment via credit card and cash on delivery in some areas.

Do you offer packaging service? Is there an additional cost?

Yes, we offer a shipment packaging service to ensure the protection of your goods. There may be an additional cost for packaging depending on the type of shipment and its requirements.

How can I contact customer service if there is a problem with the shipment?

You can contact customer service via mobile number +966554040229 or send an email to info@Flexible.com.sa, or visit the Contact Us page.

Do you provide insurance for shipments? How can I claim compensation in case of shipment damage?

Yes, we provide insurance on shipments against damage or loss. In case there is a problem with your shipment, please contact us immediately to claim compensation and provide the necessary documents.

What are your business hours? Can shipments be delivered on weekends?

Our business hours are from Sunday to Thursday from 9am to 6pm. We offer delivery services on some weekends in major cities, please contact us to confirm.