We at Flex Logistics Services are committed to protecting and respecting the privacy of our customers in accordance with the applicable laws in the Kingdom of Saudi Arabia. Our goal is to provide distinguished logistical services that meet the expectations of our customers, and we work to ensure the protection of all personal information we collect or receive during the provision of our services.

1. The Information We Collect

We collect certain personal information to ensure that we provide our services optimally. This information includes:

  • Personal identification information: such as name, address, mobile number, and email.
  • Payment information: such as credit card information or other payment methods.
  • Shipping information: such as shipping details and addresses used for the receipt or delivery of shipments.

2. How We Use the Information

We use the personal information we collect for the following purposes:

  • To process orders and shipments efficiently.
  • To provide shipment tracking services and communicate with customers.
  • To improve customer experience and deliver the best possible service.
  • To process payments and issue invoices.
  • To respond to customer inquiries or complaints.
  • To comply with the laws and regulations in the Kingdom of Saudi Arabia.

3. Information Sharing

We are committed to not selling or renting your personal information to any third party. However, we may share the information with:

  • Shipping service providers we work with to ensure shipments are delivered.
  • Government authorities or regulatory bodies when required by law.
  • Payment service providers to process financial transactions.

4. Information Protection

We are committed to protecting the personal information we collect through:

  • Using encryption technologies and electronic security measures.
  • Ensuring that all parties we deal with adhere to security and privacy standards.
  • Restricting access to personal information to employees who need it only.

5. Your Rights

As our customer, you have the following rights concerning your personal information:

  • The right to access: You can request a copy of the information we hold about you.
  • The right to modify: You can request that we amend or update your personal information.
  • The right to delete: You can request the deletion of your personal information if it is no longer required.
  • The right to object: You can object to our use of your personal information at any time.

6. Cookies

We use cookies to improve the user experience on our website. These files help us analyze how the site is used and tailor the content according to your preferences. You can modify your browser settings to disable cookies if you wish, but this may affect certain website functionalities.

7. Changes to the Privacy Policy

We may update this policy from time to time to meet legal requirements or to modify how we collect and use information. Customers will be notified of any changes through our website.

8. Contact Us

If you have any inquiries or concerns regarding our privacy policy, you can contact us via: